Our Story
Mission
A community bank dedicated to your success.
Vision
To be a committed partner in the communities we serve while building shareholder value through engaged employees and satisfied customers
About us
First United Bank and Trust Company is a real community bank, formed in 1996 to fill a need for traditional, personal banking in the area. Today, even though we’ve grown, our roots remain in community banking. Our focus is to support the communities we serve with the best possible products and services. But equally as important, is our support of the quality of life and economies in our market, not only financially, but through hard work and volunteerism.
We live in the communities we serve. Our staff is our bank family, and we are proud to have every member. We employ only the best, well-trained bankers, insuring our service to our customers is second to none. Our products and services are progressive, as we pride ourselves on staying up to date with constantly changing technology.
Our customers know us, they call us by name and call on us, individually, when they need help. We help them start out in life with a first house, a first car or even a first business. Or, we save them from the arms of big banks and bring them home to personal service and a real relationship. This is what we were built to do; it is our purpose.
We invite you to come by one of our locations in Beaver Dam, Madisonville, Owensboro, Marion, or Earlington.
Contact Us
In our constant effort to better serve you, we welcome any and all feedback you have. Please don’t hesitate to let us know your thoughts, questions, suggestions, or comments.
Customer Care Center
To contact us by phone, call our Customer Care Center at: toll-free:1-800-367-2740 or (270) 821-5555
Locations & Hours
You may also contact a banking center closer to your location. Take a look at our Locations & Hours.
Email Form
If you prefer email, fill out the secure form below and someone will get back to you as soon as possible. Thank you for visiting First United Bank and Trust Company!
Join Our Team
Our employees are the reason for our success.
At First United Bank, we’re more than a great place to bank—we’re a great place to work.
We’re proud to be recognized among the top 15 Best Places to Work in Kentucky, a reflection of our incredible team and the culture we’ve built together. We’re also honored to be named to American Banker’s 2024 Best Banks to Work For list for the third year in a row, earning national recognition and ranking #2 among banks in Kentucky.
These recognitions highlight what we value most: our people. Our employees are the heart of everything we do. Their passion, dedication, and commitment to excellence drive our success—and it shows.
As a true community bank, our team feels like family. We enjoy a supportive, welcoming atmosphere while doing meaningful, challenging work. And as we continue to grow, we’re always looking for motivated, talented individuals who want to grow, serve, and succeed with us.
If you’re looking for a workplace where culture, service, and opportunity come together, we’d love to hear from you.
[Apply Now – Employment Application]
Open Positions:
CSR (Main)
Purpose
The Customer Service Representative position will provide excellent banking services to customers in a professional manner. Provide the customer and/or potential customer with a clear understanding of the technical aspects and benefits of products and services offered.
Qualifications
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. High School diploma or equivalent required. Cash handling experience preferred. Working knowledge of Microsoft Suite products preferred. Must enjoy working with the public on a daily basis. Requires good phone etiquette and the ability to handle difficult customers in a tactful manner. Must be customer service oriented. Must be able to demonstrate aptitude to handle sensitive operational transactions and customer relationships. Must be able to interact as a member of the team, be able to multi-task and be self-sufficient. This position requires demonstrated social skills, professional grooming and adherence to the First United Bank dress code.
Primary Duties
The primary responsibilities will include but are not limited to the following:
- Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
- Processes all financial transactions in an accurate and timely manner, accepts deposits, cashing checks, disbursing cash and loan payments. Completes transactions according to established guidelines.
- Responsible for managing and balancing cash drawer.
- Processes cashier checks.
- Utilizes teller capture.
- Provides industry leading customer service. Build customer loyalty; establish customer relations through eye-contact, courtesy and friendliness, including addressing each and every customer by name.
- Handles balance inquiries and resolves problems.
- Ensure compliance with internal controls, operational procedures and all applicable policies and procedures.
Working Conditions
Duties are performed in an office environment in a professional business setting. Position may require travel when attending community events/meetings, internal meetings/trainings and to banking centers.
Physical and/or Mental Requirements:
May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.
Benefits Offered
Health, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, Vacation, Sick Time, Paid Holidays, 401K Match, ESOP, Tuition Reimbursement, EAP.
EEO/AA/Disability/Vets
