Contact Us
In our constant effort to better serve you, we welcome any and all feedback you have. Please don’t hesitate to let us know your thoughts, questions, suggestions, or comments.
Customer Care Center
To contact us by phone, call our Customer Care Center at: toll-free:1-800-367-2740 or (270) 821-5555
Locations & Hours
You may also contact a banking center closer to your location. Take a look at our Locations & Hours.
Email Form
If you prefer email, fill out the secure form below and someone will get back to you as soon as possible. Thank you for visiting First United Bank and Trust Company!
Join Our Team
Our employees are the reason for our success.
We are a community bank. Our staff is our bank family.
We enjoy a warm and friendly atmosphere all while doing amazing, challenging work. Because our bank is so successful and growing, we are always looking for motivated, talented people to join our team.
First United Bank is honored to be recognized on American Banker’s prestigious 2024 Best Banks to Work For list. This marks our third consecutive year of receiving this recognition, and we are proud to rank #26 nationally and #20 among banks with assets under $3 billion. In Kentucky, five banks made the list with First United Bank coming in at #2 in the state.
This program identifies and recognizes banks for their culture and outstanding employee satisfaction. This award is a direct reflection of our outstanding team. Our employees are the heart of everything we do. Their passion, hard work, and commitment to excellence drive our success – and it’s this dedication that has earned us recognition as one of the Best Bank to Work For.
If you’re interested in being considered for employment, please submit your Employment Application
Current Open Positions:
Digital Banking Specialist
Purpose
The Digital Banking Specialist ensures smooth operation of the bank’s digital services, including internet banking, mobile deposit, cash management, online account opening, bill pay, and P2P transactions. This position is responsible for responding to customer inquiries, resolving issues, processing Regulation E disputes, and ensuring a seamless customer experience. In the absence of the Customer Care Supervisor, the Specialist acts as the primary contact to maintain high service standards.
Primary Duties
The primary duties and responsibilities will include, but not limited, to the following:
- Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
- Possesses knowledge of our core system, digital banking platform, and bank products/services with the ability to recognize, research and resolve issues in a timely manner.
- Provides secure, accurate, responsive, and courteous service to both internal and external customers related to electronic banking services.
- Provides support and processes ACH files for our cash management customers.
- Provides support and troubleshoots digital banking services including internet banking, cash management, remote deposit capture, mobile deposit, bill pay, P2P, online account opening, and eStatements to ensure reliable, secure, and seamless experience for our customers.
- Resolves escalated sign-in, navigation, and device-related issues, as well as browser issues such as clearing cookies, temp files, cache, etc.
- Supports the testing, launch, and implementation of new electronic banking products and services, as well as updates and new releases.
- Responds and directs all lead notifications received via website, as well as correspondence related to the info@efirsutnitedbank.com email address.
- Identifies, documents, and escalates issues and trends to the supervisor as necessary.
- Monitors digital banking reports and processes change requests such as email addresses, death alerts, removal of bill pay services for closed accounts, deactivation of inactive users, and other related tasks.
- Processes Reg E disputes and works closely with the retail team for resolution.
- Supports CARE Center as directed by the supervisor.
- Conducts a variety of routine operational tasks as assigned.
- Performs other duties as assigned and directed by management.
Working Conditions
Duties are performed in an office environment in a professional business setting. Position may require travel to community events/meetings, internal meetings/trainings and to banking centers.
Benefits Offered
Health, Dental, Vision, Life Insurance, Vacation, Sick Time, 401K Match, ESOP, Tuition Reimbursement, Short-Term and Long-Term Disability, Paid Holidays, EAP.
Qualifications
The candidate must possess strong communication, problem-solving, and analytical skills, with the ability to troubleshoot digital banking and electronic device issues. Additionally, they should demonstrate a proven track record of delivering prompt, efficient, and courteous service. The applicant should be knowledgeable about bank products, services, and procedures to effectively resolve customer inquiries. Key qualities include adaptability, active listening, and strong time management skills. Proficiency in digital banking channels, NuPoint, Microsoft Word, and Excel is required. The candidate must have a positive attitude, multitask effectively, and thrive in a fast-paced environment. An Associate’s degree is preferred, along with a minimum of two years of banking experience in customer service, retail, E-services, or deposit operations, or an equivalent combination of education and experience.
Physical and/or Mental Requirements
May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.
AA/EEO/Disability/Vets
About First United Bank
Mission
A community bank dedicated to your success.
Vision
To be a committed partner in the communities we serve while building shareholder value through engaged employees and satisfied customers
About us
First United Bank and Trust Company is a real community bank, formed in 1996 to fill a need for traditional, personal banking in the area. Today, even though we’ve grown, our roots remain in community banking. Our focus is to support the communities we serve with the best possible products and services. But equally as important, is our support of the quality of life and economies in our market, not only financially, but through hard work and volunteerism.
We live in the communities we serve. Our staff is our bank family, and we are proud to have every member. We employ only the best, well-trained bankers, insuring our service to our customers is second to none. Our products and services are progressive, as we pride ourselves on staying up to date with constantly changing technology.
Our customers know us, they call us by name and call on us, individually, when they need help. We help them start out in life with a first house, a first car or even a first business. Or, we save them from the arms of big banks and bring them home to personal service and a real relationship. This is what we were built to do; it is our purpose.
We invite you to come by one of our locations in Beaver Dam, Madisonville, Owensboro, Marion, or Earlington.