Purpose
This position is required to be knowledgeable in servicing loans as it relates primarily to insurance, property taxes, and escrow analysis. In addition, the position will be responsible for documenting all recorded liens, as well as conduct a variety of other daily tasks. This position will be cross trained in other positions within the department to support overflow of work.
Qualifications
The applicant must be detail oriented and organized, as well as possess strong time-management, communication, and problem-solving skills. Additionally, the applicant must be able to work in a team environment to ensure a high level of accuracy, productivity, and commitment. Must be proficient in Microsoft Word and Excel. Positive attitude and the ability to multitask are required. Previous banking and/or insurance experience with a background in loans preferred.
Primary Duties
The primary duties and responsibilities will include, but not limited, to the following:
• Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
• Recognizes, researches, and resolves account issues
• Tracks and force places insurance as required by master policy
• Pays insurance and property taxes for escrow customers
• Monitors escrow set up, distributions, and analysis
• Reports and remits force placed insurance premiums monthly
• PMI, LSI, and CL & AH monthly reconciliation and remittance
• Documents all recorded mortgages and title lien statements
• Prepares and distributes the monthly documentation exception report
• Pays collection invoices
• Handles phone inquiries and research
• Quotes loan payoffs
• Responsible for boarding Consumer loans on core system
• Distributes and monitors morning reports
• Provides operational support in accordance with bank service standards
• Performs other duties as assigned and directed by management.

Working Conditions
Duties are performed in an office environment in a professional business setting. Position requires travel when making business development calls, community events/meetings, internal meetings/trainings and to banking centers.
Physical and/or Mental Requirements:
May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.
EEO/AA/Disability/Vet

Purpose

This position is required to be knowledgeable in deposit operations as it relates to DDAs, savings, time deposits, safe deposit boxes, and MasterCard (debit cards). This position will handle all deposit-related maintenance and is expected to conduct a variety of other daily tasks. In addition, this position is responsible for providing operational support in an effort to maintain exceptional customer service. The position will be cross trained in other departmental positions.

Qualifications

The applicant must be detail oriented and possess strong time-management, organizational, communication, and problem-solving skills. Additionally, the applicant must be able to work in a team environment to ensure a high level of accuracy, productivity, and commitment. Must be proficient in NuPoint, Microsoft Word, and Excel. Positive attitude and the ability to multitask are required. Previous banking experience with knowledge of deposit accounts preferred.

Primary Duties

The primary duties and responsibilities will include, but not limited, to the following:

• Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.

• New account set up

• Performs file maintenance (address changes, bankruptcy alerts, auto transfers, holds, etc.)

• Enters, verifies, monitors stop payments as needed

• Monitors transfers

• Verification of imaged deposit-related documents in Centerdoc

• Handles daily non-post items, NSF returns as needed

• Provide back up for Reg E claims, AOD, and charge offs

• Provide back up for balancing of ATM and MasterCard Control

• Provide back up for ACH payrolls and wires

• Provide back up for CenterDoc – imaging deposit documentation

• Provide back up for approving Mobile/Merchant files

• CARE Center call rotation

• Research accounts as needed

• Provides operational support in accordance with bank service standards

Perform other duties as assigned and directed by management.

Working Conditions

Duties are performed in an office environment in a professional business setting. Position requires travel when making business development calls, community events/meetings, internal meetings/trainings and to banking centers.

Physical and/or Mental Requirements:

May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.

EEO/AA/Disability/Vet

Purpose
The Call Center Specialist is required to be knowledgeable and skilled in performing a full range of customer service telephone support activities while professionally greeting the customer and promptly responding to their inquiries. This position is responsible for resolving issues within given authority and ensuring customer satisfaction. In addition, this position will perform various operational duties as assigned.
Qualifications

The applicant must possess strong verbal communication and problem-solving skills, as well as be attentive to the needs of the customer. Additionally, the applicant must display professionalism, provide prompt, efficient and courteous service to callers, and be knowledgeable of bank products/services. Must possess certain qualities including adaptability, active listening, and time management skills to maximize productivity and commitment. Must be proficient in NuPoint, Microsoft Word and Excel. Positive attitude and the ability to multitask are required. High school diploma with a minimum of 2 years banking experience required with a background in customer service or deposit operations.

Primary Duties

The primary duties and responsibilities will include, but not limited, to the following:

• Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.

• Possess knowledge of our core system and products with the ability to recognize, research and resolve account issues in a timely manner.

• Determine appropriate response or direction for the caller to ensure customer satisfaction.

• Recognize and alert caller trends to the supervisor.

• Follow up on customer calls as necessary.

• Process account balance or transfer requests, stop payment orders, and/or other such customer requests or authorizations from callers within given authority.

• Conducts a variety of routine operational tasks as assigned.

Perform other duties as assigned and directed by management.

Working Conditions

Duties are performed in an office environment in a professional business setting. Position may require travel to community events/meetings, internal meetings/trainings and to banking centers.

Physical and/or Mental Requirements:

May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.

EEO/AA/Disability/Vet