Purpose

The Customer Service Representative position will provide excellent banking services to customers in a professional manner. Provide the customer and/or potential customer with a clear understanding of the technical aspects and benefits of products and services offered.

Primary Duties

The primary responsibilities will include but are not limited to the following:

• Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
• Processes all financial transactions in an accurate and timely manner, accepts deposits, cashing checks, disbursing cash and loan payments. Completes transactions according to established guidelines.
• Responsible for managing and balancing cash drawer.
• Processes cashier checks.
• Utilizes teller capture.
• Provides industry leading customer service. Build customer loyalty; establish customer relations through eye-contact, courtesy and friendliness, including addressing each and every customer by name.
• Handles balance inquiries and resolves problems.
• Ensure compliance with internal controls, operational procedures and all applicable policies and procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. High School diploma or equivalent required. Cash handling experience preferred. Working knowledge of Microsoft Suite products preferred. Must enjoy working with the public on a daily basis. Requires good phone etiquette and the ability to handle difficult customers in a tactful manner. Must be customer service oriented. Must be able to demonstrate aptitude to handle sensitive operational transactions and customer relationships. Must be able to interact as a member of the team, be able to multi-task and be self-sufficient. This position requires demonstrated social skills, professional grooming and adherence to the First United Bank dress code.

Physical and/or Mental Requirements

May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.

Working Conditions

Duties are performed in an office environment in a professional business setting. Position may require travel when attending community events/meetings, internal meetings/trainings and to banking centers.

Benefits Offered

Health, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, Vacation, Sick Time, Paid Holidays, 401K Match, ESOP, Tuition Reimbursement, EAP.

AA/EEO/Disability/Vets

Purpose

The First United Bank and Trust Company IT Technician position is responsible for the upkeep, configuration, and reliable operation of the computer systems, and addressing support tickets in a timely manner. The IT Technician works with the CIO/ISO and IT Manager seeking to ensure that the uptime, performance, resources, and security of the computers and systems managed to meet the needs of the users and the goals of First United Bank and Trust Company while maintaining compliance with regulations financial institutions are required to meet.

Primary Duties

The primary responsibilities will include, but are not limited to, the following:

• Adheres to the Bank’s Mission, Vision, Core Values, and Core Purpose while providing timely, responsive, and exceptional service following the Bank’s customer service standards.
• Responsible for managing and installing equipment, maintaining and monitoring equipment, and troubleshooting telecommunication systems.
• Responsible for working with supervisors and vendors to complete project installation. Supports DHCP, DNS, Active Directory, and IP Phone Systems/Servers.
• Ensures network uptime by following preventative maintenance (PM) plans and testing failover connectivity. Works closely with the CIO/ISO and Business Continuity Committee to test and verify best practices.
• Serves as IT Manager backup for daily operations.
• Serves as the first point of contact for IT tickets. Responds in a timely fashion to emails, phone calls, or other requests by employees for IT Support, including remote and in-person troubleshooting.
• Installs and configures computer hardware/operating systems, and applications. Troubleshoots system issues; diagnoses and resolves hardware and software faults.
• Sets up new user accounts and profiles; assists with password issues.
• Performs routine monitoring of patch management on both system and security threats. Installs OS updates, patches, and configuration changes on servers, network equipment, and workstations.
• On-call and after-hours work will be required to complete server/pc updates and projects.
• Travel to existing or new locations will be required as part of the technician’s role of break/fix, refresh, or build out.
• Performs other duties as assigned and directed by management.

Qualifications

The applicant must be able to troubleshoot wired/wireless network equipment, update Microsoft Hyper-V, Microsoft Server, and Linux OS, and diagnose PC hardware/software issues. The individual must have a vast working knowledge of Microsoft products and be security-focused. The applicant should possess strong organizational and interpersonal skills, as well as strong written and verbal communication skills. This individual will ensure schedules and deadlines are met as requested, coordinate with other departments as needed, and perform necessary research to resolve issues. The applicant will assist with problem resolution as required by the end users. Applicants must work in a fast-paced environment, be flexible, and be strong in time management. This individual should be able to work in a team environment to ensure high productivity and commitment across all bank areas—four to six years of experience with an Associate’s degree or greater preferred in an IT discipline. Certifications related to server or network administration are preferred, such as CompTIA A+, Network +.

Physical and/or Mental Requirements

May be required to sit or stand for extended periods of time while performing job duties. May be required to lift and carry up to 50 pounds in the form of computer equipment, printers, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.

Working Conditions

Duties are performed in an office environment in a professional business setting. Position may require travel when attending community events/meetings, internal meetings/training, and banking centers.

Benefits Offered

Health, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, Vacation, Sick Time, Paid Holidays, 401K Match, ESOP, Tuition Reimbursement, EAP.

AA/EEO/Disability/Vets