Purpose
This position is required to be knowledgeable in servicing loans as it relates primarily to insurance, property taxes, and escrow analysis. In addition, the position will be responsible for documenting all recorded liens, as well as conduct a variety of other daily tasks. This position will be cross trained in other positions within the department to support overflow of work.
Qualifications
The applicant must be detail oriented and organized, as well as possess strong time-management, communication, and problem-solving skills. Additionally, the applicant must be able to work in a team environment to ensure a high level of accuracy, productivity, and commitment. Must be proficient in Microsoft Word and Excel. Positive attitude and the ability to multitask are required. Previous banking and/or insurance experience with a background in loans preferred.
Primary Duties
The primary duties and responsibilities will include, but not limited, to the following:
• Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
• Recognizes, researches, and resolves account issues
• Tracks and force places insurance as required by master policy
• Pays insurance and property taxes for escrow customers
• Monitors escrow set up, distributions, and analysis
• Reports and remits force placed insurance premiums monthly
• PMI, LSI, and CL & AH monthly reconciliation and remittance
• Documents all recorded mortgages and title lien statements
• Prepares and distributes the monthly documentation exception report
• Pays collection invoices
• Handles phone inquiries and research
• Quotes loan payoffs
• Responsible for boarding Consumer loans on core system
• Distributes and monitors morning reports
• Provides operational support in accordance with bank service standards
• Performs other duties as assigned and directed by management.

Working Conditions
Duties are performed in an office environment in a professional business setting. Position requires travel when making business development calls, community events/meetings, internal meetings/trainings and to banking centers.
Physical and/or Mental Requirements:
May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.
EEO/AA/Disability/Vet