Purpose

The position of Customer Service Representative is to provide information regarding the bank’s products and services to current and potential customers. Responsible for handling any inquiries and resolving customer complaints. Responsible for contributing to the achievement of the bank’s overall goals and objectives. Position is expected to be courteous, friendly, and helpful at all times.

Qualifications

The applicant should possess strong problem solving, analytical and mathematical skills. Must have good organizational skills as well as excellent computer, communication (verbal and written) and people skills. Must be able to manage and work in a fast-paced environment and have general knowledge of all areas in banking. Positive attitude and the ability to multitask are required. The applicant should be capable of working in a team environment to ensure a high level of productivity. Must be customer service oriented. 2-3 years of prior banking experience preferred with emphasis in Retail Services. Applicant must have working knowledge of Microsoft Word and Excel. This position requires demonstrated social skills and adherence to the First United Bank dress code.

Primary Duties

The primary duties and responsibilities will include, but are not limited, to the following:

• Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
• Primary function of any First United Bank employee is customer service. Must use good phone etiquette and handle difficult customer situations in a tactful manner.
• Responsible for learning job duties of the banking center team, including a teller, service, sales and operations.
• Understanding customer service representatives (CSRs) duties, including how to open and close Demand Deposit, Savings, Certificates of Deposit, and IRAs accounts.
• Run teller window proficiently whenever needed to assist with all teller functions during peak times, absences, and call offs.
• Adhering to policies, procedures, compliance, security, and regulatory requirements.
• Effectively ensure exceptional customer service by providing ongoing communication to customers, as well as build and maintain business relationships within the market served.
• Assist customers by ordering pre-printed checks.
• Develop problem solving abilities in order to resolve related account issues and answer customer questions.
• Professionally greet customers and respond promptly to inquiries.
• Understand core system and bank products in order to resolve customer issues.
• Determine appropriate response or direction to ensure customer satisfaction.
• Build local awareness and client base through active participation with local professional associations, civic clubs and/or networking events.
• Responsible for maintaining files for Certificate of Deposits and IRAs.
• Full understanding of compliance in order to adhere to laws and regulations.
• Understanding of First United Bank’s security program.

This position may require attending functions and events outside of normal business hours. This position may require training at other Banking Center locations.

Physical and/or Mental Requirements

May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files or other items. Must be able to concentrate for extended periods of time, paying attention to detail.

EEO/AA/Disability/Vet

Purpose

The Teller Float position will provide excellent banking services to customers in a professional manner.  Provide the customer and/or potential customer with a clear understanding of the technical aspects and benefits of products and services offered.

Qualifications

 To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, as well as mastery of Teller I job responsibilities.  High School diploma or equivalent required plus one year of teller experience.  Cash handling experience required. Working knowledge of Microsoft Suite products required.  Must enjoy working with the public on a daily basis.  Requires good phone etiquette and the ability to handle difficult customers in a tactful manner.  Must be customer service oriented.  Must be able to demonstrate aptitude to handle sensitive operational transactions and customer relationships.  Must be able to interact as a member of the team, be able to multi-task and be self-sufficient.  This position requires demonstrated social skills, professional grooming and adherence to the First United Bank dress code.  Must have the ability to work under pressure in a high traffic area.

Primary Duties

The primary responsibilities will include but are not limited to the following:

• Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
• Processes all financial transactions in an accurate and timely manner, accepts deposits and loan payments.  Completes transactions according to established guidelines.
• Processes cashier checks and branch capture.  Responsible for managing and balancing cash drawer.  Assist in troubleshooting balancing issues.
• Provides industry leading customer service.  Display responsiveness to lobby traffic and customer needs.  Handle all levels of customer service to maximize the customer experience.
• Handles balance inquiries and resolves problems.  Competent to resolve difficult customer issues.
• Ensure compliance with internal controls, operational procedures and all applicable policies and procedures.
• Cross-sell bank products and services, applicable to the customer’s needs.
• Enter Holds and Stop payments on the computer accurately.
• Accurately remove deposits from, counts and balances cash within the automated teller machines/night depositary.
• Knowledge of various federal regulations and teller roles and responsibilities relating to each act.
• Required to work two (2) Saturdays per month in any of our markets served.

Working Conditions

Duties are performed in an office environment in a professional business setting.  Position will require travel when attending community events/meetings, internal meetings/trainings and to banking centers.

Physical and/or Mental Requirements:

May be required to sit for extended periods of time while performing job duties.  May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items.  Must be able to concentrate for extended periods of time, paying attention to detail.

EEO/AA/Disability/Vet

Purpose

 The Credit Analyst is responsible for determining the creditworthiness of new borrowing relationships and existing borrowers, with new money requests, based on financial information, borrowing history, proformas, business plans, and market conditions. Through the cash flow and overall evaluation of the credit, the analyst will formulate an opinion based on ratios, trends, collateral, and loan structure.  The analyst will utilize tools such as financial models, credit reports, and key ratios to prepare credit approval presentations. The analyst may also assist with management reporting, as well as developing policies and procedures.

Qualifications

The Credit Analyst must be experienced in financial analysis/loan underwriting, as well as possess strong mathematical and analytical skills.  Applicant must be able to interpret, analyze, and understand tax returns and other financial data, as well as research and evaluate data to make informed decisions and problem solve.  In addition, the incumbent must possess excellent and concise written and verbal communication skills including professional grammar.  The applicant must be a self-starter who can work independently, as well as working in a team environment to ensure a high level of productivity and commitment.  Positive attitude, detailed-oriented, and the ability to adhere to strict deadlines are required.  Must be proficient in Microsoft Office Suite applications and experience with Sageworks software is beneficial. Bachelor’s degree in Accounting, Finance, or related field is preferred; however, will consider the equivalent of job experience and education that demonstrates the ability to perform the essential functions of this position.

Primary Duties

The primary duties and responsibilities will include, but not limited, to the following:

• Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.

• Underwrites high-quality credit narratives in support of new loan relationships and existing borrowers with new money loans, which includes analyzing multi-year trends and ratios from financial information, understanding cash flow (including global cash flow), performing collateral analysis, and addressing relevant industry trends.

• Formulates an opinion of the loan request and assist lenders in making sound and prudent credit decisions.

• Works closely with the Commercial Bankers on all levels of the business banking relationship to ensure the borrower receives exceptional service.

• Monitors the loan approval process in adherence to loan policy and procedures.  In addition, monitors credits to detect any early warning signs that could lead to a potential default, monitor underperforming loans, and evaluate proper loan risk ratings.

• Assists in developing policies and procedures.

• Performs other duties as assigned and directed by management.

Working Conditions

Duties are performed in an office environment in a professional business setting.  Position requires travel when making business development calls, community events/meetings, internal meetings/trainings and to banking centers.

Physical and/or Mental Requirements

May be required to sit for extended periods of time while performing job duties.  May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items.  Must be able to concentrate for extended periods of time, paying attention to detail.

EEO/AA/Disability/Vet