Our Story
Mission
A community bank dedicated to your success.
Vision
To be a committed partner in the communities we serve while building shareholder value through engaged employees and satisfied customers
About us
First United Bank and Trust Company is a real community bank, formed in 1996 to fill a need for traditional, personal banking in the area. Today, even though we’ve grown, our roots remain in community banking. Our focus is to support the communities we serve with the best possible products and services. But equally as important, is our support of the quality of life and economies in our market, not only financially, but through hard work and volunteerism.
We live in the communities we serve. Our staff is our bank family, and we are proud to have every member. We employ only the best, well-trained bankers, insuring our service to our customers is second to none. Our products and services are progressive, as we pride ourselves on staying up to date with constantly changing technology.
Our customers know us, they call us by name and call on us, individually, when they need help. We help them start out in life with a first house, a first car or even a first business. Or, we save them from the arms of big banks and bring them home to personal service and a real relationship. This is what we were built to do; it is our purpose.
We invite you to come by one of our locations in Beaver Dam, Madisonville, Owensboro, Marion, or Earlington.
Contact Us
In our constant effort to better serve you, we welcome any and all feedback you have. Please don’t hesitate to let us know your thoughts, questions, suggestions, or comments.
Customer Care Center
To contact us by phone, call our CARE Center at (270) 821-5555 or toll free at 1(800) 367-2740.
Locations & Hours
You may also contact a banking center closer to your location. Take a look at our Locations & Hours.
Email Form
If you prefer email, fill out the secure form below and someone will get back to you as soon as possible. Thank you for visiting First United Bank and Trust Company!
Join Our Team
Our employees are the reason for our success.
At First United Bank, we’re more than a great place to bank—we’re a great place to work.
First United Bank is proud to be recognized as a top 15 Best Place to Work in Kentucky, reflecting the exceptional culture we’ve built together. We’re also honored to be named to American Banker’s 2025 Best Banks to Work For list for the fourth consecutive year, ranking #12 nationwide, #9 for banks under $3 billion in assets, and #1 in Kentucky. These recognitions belong to #TeamFirstUnited—our employees are the reason we continue to grow, serve, and make a difference in our communities.
These recognitions highlight what we value most: our people. Our employees are the heart of everything we do. Their passion, dedication, and commitment to excellence drive our success—and it shows.
As a true community bank, our team feels like family. We enjoy a supportive, welcoming atmosphere while doing meaningful, challenging work. And as we continue to grow, we’re always looking for motivated, talented individuals who want to grow, serve, and succeed with us.
If you’re looking for a workplace where culture, service, and opportunity come together, we’d love to hear from you.
[Apply Now – Employment Application]
Open Positions:
Care Center Team Lead - Operations
Purpose
The CARE Center Team Lead oversees the daily operations of the CARE Center team, ensuring efficiency, productivity, and seamless customer experience. As a subject matter expert in banking products, services, and systems, this role provides training and resources while supporting customers with inquiries related to deposit accounts, loans, and other financial services. The Team Lead bridges the CARE Center team and management, maintaining the bank’s reputation for professionalism and trust while driving team engagement and alignment with bank initiatives.
Qualifications
The ideal candidate is a detail-oriented and organized leader with strong communication, problem-solving, and multitasking skills, coupled with a positive attitude, adaptability, and sound judgment. The Team Lead must demonstrate proven ability to coach and develop the team while maintaining high standards of customer service excellence and fostering collaboration across departments. Strong knowledge of deposit products, loan services, and other financial services is required, along with proficiency in NuPoint applications and Microsoft Office (particularly Excel for reporting and analysis). A bachelor’s degree in business or a related field is preferred, with a minimum of three years of banking or call center experience.
Primary Duties
The primary duties and responsibilities will include, but not limited, to the following:
- Upholds the Bank’s Mission, Vision, and Core Values while ensuring customers receive timely, responsive, and exceptional service in accordance with customer service standards.
- Serves as subject matter expert and escalation point for product, service, and technical questions, providing guidance and support to team members.
- Ensures the CARE Center team is equipped with necessary training and resources to support bank initiatives. Trains new hires on products, services, systems, procedures, customer service standards, and compliance requirements.
- Provides constructive feedback on call handling, communication techniques, problem resolution, and customer service delivery to continuously improve performance.
- Oversees and coordinates daily CARE Center operations to optimize efficiency, productivity, and customer service quality, ensuring a seamless customer experience that supports bank initiatives and customer retention.
- Monitors call quality and analyzes customer interactions, feedback, and service trends to identify opportunities for improvement.
- Manages escalated customer concerns by providing prompt and knowledgeable resolution, reinforcing the bank’s commitment to customer service excellence.
- Manages departmental workflows, ensuring timely completion of operational tasks including return mail processing, account and CenterDoc verifications, file maintenance, and special projects.
- Performs other duties as assigned and directed by management.
Working Conditions
Duties are performed in an office environment in a professional business setting.
Benefits Offered Health, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, Vacation, Sick Time, Paid Holidays, 401K Match, ESOP, Tuition Reimbursement, EAP.
Physical and/or Mental Requirements
May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.
AA/EEO/Disability/Vets
