Contact Us
In our constant effort to better serve you, we welcome any and all feedback you have. Please don’t hesitate to let us know your thoughts, questions, suggestions, or comments.
Customer Care Center
To contact us by phone, call our Customer Care Center at: toll-free:1-800-367-2740 or (270) 821-5555
Locations & Hours
You may also contact a banking center closer to your location. Take a look at our Locations & Hours.
Email Form
If you prefer email, fill out the secure form below and someone will get back to you as soon as possible. Thank you for visiting First United Bank and Trust Company!
Join Our Team
Our employees are the reason for our success.
We are a community bank. Our staff is our bank family.
We enjoy a warm and friendly atmosphere all while doing amazing, challenging work. Because our bank is so successful and growing, we are always looking for motivated, talented people to join our team.
First United Bank has once again been named to the renowned American Banker’s list of Best Banks to Work For in 2023! American Banker ranked First United Bank #28 in banks with assets less than $3 billion and #41 for all banks nationwide. Five Kentucky Banks made the list with First United Bank coming in at #2! This program identifies and recognizes bank for their culture and outstanding employee satisfaction. This award is truly a testament to our outstanding employees who excel in serving our customers and communites, as well as each other.
If you’re interested in being considered for employment, please submit your Employment Application
Current Open Positions:
CARE CENTER SPECIALIST (Hopkins County)
Purpose
The Care Center Specialist is required to be knowledgeable and skilled in performing a full range of customer service telephone support activities while professionally greeting the customer and promptly responding to their inquiries. This position is responsible for resolving issues within given authority and ensuring customer satisfaction. In addition, this position will perform various operational duties as assigned.
Primary Duties
The primary duties and responsibilities will include, but not limited, to the following:
• Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
• Possesses knowledge of our core system and products/services with the ability to recognize, research, and resolve account issues in a timely manner.
• Determines appropriate response or direction for the caller to ensure customer satisfaction.
• Recognizes and alert caller trends to the supervisor.
• Follows up on customer calls, as necessary.
• Processes account balance or transfer requests, stop payment orders, and/or other such customer requests or authorizations from callers within given authority.
• Possesses knowledge of our digital banking platform to support customers with basic online/mobile banking and bill pay inquires, as well as assist with subject reports.
• Processes return mail including contacting customers to verify changes of address.
• Conducts a variety of routine operational tasks as assigned, including but not limited to CenterDoc verification for new accounts and loans, etc.
• Displays willingness to learn new tasks within Care Center, Digital Banking, and Deposit Operations.
• Performs other duties as assigned and directed by management.
Qualifications
The applicant must possess strong verbal communication and problem-solving skills, as well as be attentive to the needs of the customer. Additionally, the applicant must display professionalism, provide prompt, efficient and courteous service to callers, and be knowledgeable of bank products/services. Must possess certain qualities including adaptability, active listening, and time management skills to maximize productivity and commitment. Must be proficient in NuPoint, Microsoft Word and Excel. Positive attitude and the ability to multitask are required. High school diploma with a minimum of one year banking experience and/or call center experience preferred.
Working Conditions
Duties are performed in an office environment in a professional business setting. Position may require travel to community events/meetings, internal meetings/trainings and to banking centers.
Physical and/or Mental Requirements
May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.
Benefits Offered
Health, Dental, Vision, Life Insurance, Vacation, Sick Time, 401K Match, ESOP, Tuition Reimbursement, Short-Term and Long-Term Disability, Paid Holidays, EAP.
EEO/AA/Disability/Vets
About First United Bank
Mission
A community bank dedicated to your success.
Vision
To be a committed partner in the communities we serve while building shareholder value through engaged employees and satisfied customers
About us
First United Bank and Trust Company is a real community bank, formed in 1996 to fill a need for traditional, personal banking in the area. Today, even though we’ve grown, our roots remain in community banking. Our focus is to support the communities we serve with the best possible products and services. But equally as important, is our support of the quality of life and economies in our market, not only financially, but through hard work and volunteerism.
We live in the communities we serve. Our staff is our bank family, and we are proud to have every member. We employ only the best, well-trained bankers, insuring our service to our customers is second to none. Our products and services are progressive, as we pride ourselves on staying up to date with constantly changing technology.
Our customers know us, they call us by name and call on us, individually, when they need help. We help them start out in life with a first house, a first car or even a first business. Or, we save them from the arms of big banks and bring them home to personal service and a real relationship. This is what we were built to do; it is our purpose.
We invite you to come by one of our locations in Beaver Dam, Madisonville, Owensboro, Marion, or Earlington.